A true story — and the exact clause that caused it
“I booked online for €640. At Malaga Airport, they wouldn't give me the car.”
A traveller booked a summer rental with Enterprise at Malaga Airport months in advance — €640, prepaid. Payment confirmed, booking confirmed, done.
At the Malaga counter came the surprise: Enterprise's terms require a physical credit card in the main driver's name for the deposit — always, even with prepaid bookings. He only had a debit card. And the contract is merciless: no credit card at the counter means no car, no refund.
What was left? Cancelling actively by e-mail the same day (never just walking away), then a chargeback through the bank — the 120-day window runs from the planned rental date, not the payment date. Recovering the money is a fight; preventing the situation is one e-mail.
This never happens to you if you check one thing before paying: which card the deposit requires.